We always strive to provide the best care possible but understand that sometimes you may feel your needs haven’t been fully met. Your feedback is valuable, and we take all formal complaints seriously as an opportunity to learn and improve our service.
How to Make a Complaint
If you wish to make a formal complaint, please address it directly to the Practice Manager in writing. You can either hand-deliver a letter or a completed paper form (available at reception) to our reception team.
Please ensure the envelope or form is clearly marked “For the attention of the Practice Manager.”
Confidentiality and Next Steps
We follow the standard NHS complaints procedure. Your complaint will be handled with strict confidentiality, and we will contact you shortly after receipt to outline the next steps.
Privacy Notice
If you have any concerns about how your information is managed by the GP practice, please see the process outlined below:
• Submit your complaint to the GP practice in the first instance.
• The practice will acknowledge your complaint within 30 days and will respond as promptly as possible.
• If you remain dissatisfied following this review, you have the right to escalate your complaint to the UK supervisory authority.
Information Commissioner: Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Tel: 0303 1231113 or 01625 545745