We always strive to provide the best care possible but understand that sometimes you may feel your needs haven’t been fully met. Your feedback is valuable, and we take all formal complaints seriously as an opportunity to learn and improve our service.
How to Make a Complaint
If you wish to make a formal complaint, please address it directly to the Practice Manager in writing. You can either hand-deliver a letter or a completed paper form (available at reception) to our reception team.
Please ensure the envelope or form is clearly marked “For the attention of the Practice Manager.”
Confidentiality and Next Steps
We follow the standard NHS complaints procedure. Your complaint will be handled with strict confidentiality, and we will contact you shortly after receipt to outline the next steps.