NHS 111 makes it easier for you to access local NHS HEALTHCARE SERVICES. You can call 111 when you need medical help fast but itís not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. You can also dial 111 when the surgery is closed
Help with health costs
You may be entitled to help with prescription charges.
One-off prescriptions which are not regularly repeated are known as 'acute' prescriptions.
You can ask your chosen pharmacist for advice on minor ailments and if it is appropriate you may be able to buy medicines over the counter without having to see the doctor.
If you feel it is more appropriate to see the doctor, or if the pharmacist advises you to make a GP appointment, your doctor may prescribe, refer you to another health care professional - or may decide to offer no prescription at all.
If you are sure that your medical problem is minor, it may the doctor may issue a prescription following a telephone request to our receptionist. In certain circumstances, he may telephone you for more information or invite you to attend the surgery for assessment,
If you telephone the surgery for an acute prescription our reception staff will need to know:
WHO is the prescription for?
[name, address,date of birth, phone number).
WHAT are the symptoms?
HOW LONG have the symptoms been present?
ALLERGIES? Is the patient allergic to any medications?
MEDICATIONS Is the patient already taking any medication including homeopathic medication, or over the counter items?
HOW TO ORDER
YOUR ACUTE MEDICATION
You may order your acute medication by telephoning from 9am. We will try to have it ready later that day. Please order as early as possible. Acute prescriptions are always issued at the discretion of the doctor.
The doctor may decide not to issue a prescription if he feels this is not required.
Antibiotics will not cure a common cold. Prescribing may be reviewed, if symptoms change or worsen.
Over the counter medication may be cheaper.
Advice or alternative treatment may be recommended.
Repeat prescriptions are those items that are listed on your medical record that the doctor has authorised may be repeated up to the number of times specified. Thereafter, the repeat prescription items may be re-authorised if appropriate. Items are in any case reviewed at least once per year even if you are under the care of a hospital
Patients can register for Systmonline. Once registered you can book appointments and order prescriptions via the internet and you can also now request access to your detailed coded clinical record.
To do this please ask at reception and bring a form of ID with you so that we can verify your identity. You can download the registration form from our website but must bring this to the surgery with a form of ID as listed on the bottom of the registration form.
You will be given a username and password for the online service. Once registered please click on the link below.
Download Systm One Registration Form (More icon right)
In Person at Reception.
Patients that are on repeat prescription are asked to use the re-order slip and place in the box provided in reception.
Please allow 2 working days before you collect your prescription from the Medical centre.
To collect your prescription from your preferred chemist., please allow a further two working days for the pharmacist to dispense your medicines safely.
IF YOU CANNOT GET TO THE SURGERY YOU CAN ORDER BY ONE OF THE FOLLOWING METHODS:
By Post Using the Repeat Counterfoil
By using the tear-off slip from your previous prescription, simply tick the items you again require. Allow 5 working days from sending.
We cannot be responsible for any delay in requests reaching us. If you wish us to post the prescription back to you, please enclose a self-addressed stamped envelope.
Telephone requests can be made by dalling 01430 430318 and leaving your request on the Medical Centre's 24 hour automated telephone line.
Please listen and follow the instructions given carefully. Please speak clearly and have your medication list to hand
Prescriptions can be requested by fax on 01430 432050
If you do need to have a prescription dispensed when the surgery is closed please check the local newspaper or telephone NHS 111.
If you are on regular medication that does not vary, you may be eligible to have a long term prescription issued. This means that you will not have to make repeated requests to the practice in the period for which the repeats are valid.
There may be a need for the doctor to issue you with a private prescription if the service you require is not covered by the NHS
OBTAINING MEDICINES OUT OF HOURS
The Yellow Card Scheme is run by the MHRA and the Commission on Human Medicines (CHM), and is used to collect information from both health professionals and the general public on suspected side effects or ADRs to a medicine.
Its continued success depends on the willingness of people to report suspected ADRs.
We collect Yellow Card reports from anyone from the UK on both licensed and unlicensed medicines including:
over-the-counter (OTC) medicines
swine flu antiviral medicines (Tamiflu or Relenza)
swine flu vaccines (Pandemrix, made by GSK or Celvapan, made by Baxter).
Find out how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Howden Medical Centre
Tel: 01430 430318
Fax: 01430 432050