Howden Medical Centre
Pinfold Street
Howden 
DN14 7DD
Tel: 01430 430318  
Fax: 01430 432050
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Syndication partners with NHS Choices  
Copyright 2012  All Rights Reserved
 
              COMPLIMENTS OR CONCERNS
The views and concerns of our patients are very important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.


Practice Complaints Procedure
If patients do have any concerns, in the first instance they should get in touch with a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to supervisory staff.

If you feel it may be better to make a written complaint you may write to us about it. If you are complaining on behalf of someone you MUST also send a signed and dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.

If you are not happy with the Practice response to your complaint you can contact NHS England or the Health Service Ombudsman as a last resort.


Complimentary Remarks/Suggestions

If you feel that you have received good service and would like to compliment the staff involved, we would be delighted to pass on  remarks.

If you have any comments or suggestions, please drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.

We would like your feedback on the care or treatment we give you any time you visit or have contact with the practice. 

Please pick a form up from the surgery or contact us and ask one of the receptionists to complete one for you over the phone.
Friends and Family Test  
How to Complete
Would you recommend us
to your family and friends?

We would like your feedback on the care or treatment we give you any time you visit or have contact with the practice.
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Howden Medical Centre
Pinfold Street
Howden 
DN14 7DD
Tel: 01430 430318  
Fax: 01430 432050
In case of medical emergency - dial 999
In case of medical emergency - dial 999
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